ErioAI Private Limited ("ErioAI", "we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform, website, or any related services (collectively, "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you disagree, please discontinue use of our Services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you register.
- Profile Data: Age, profession, industry, educational background, and personal goals.
- Payment Data: Transaction details processed securely via Razorpay. We do not store card numbers on our servers.
- Assessment Responses: Answers to personality, behavioral, and psychometric assessments.
- Communication Content: Audio, video, and text submitted during communication training sessions.
- Support Communications: Emails, chat messages, or form submissions sent to our support teams.
1.2 Information Collected Automatically
- Usage Data: Pages visited, session duration, features accessed, and interaction patterns.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Camera/Microphone Data: Real-time video/audio inputs for body language and communication analysis (only processed locally or with your explicit consent for server-side processing).
- Behavioral Metrics: AI-generated scores, trends, and coaching logs produced during sessions.
- Cookies & Tracking: Session cookies, preference cookies, and analytics cookies (see Cookie Policy below).
2. How We Use Your Information
- To create and manage your ErioAI account.
- To deliver AI coaching sessions, personalized recommendations, and behavioral analysis.
- To process payments and manage subscriptions via Razorpay.
- To generate progress reports, insights, and weekly summaries.
- To train and improve our AI models using anonymized, aggregated data.
- To communicate with you about updates, features, and support.
- To comply with legal obligations and enforce our Terms of Service.
- To detect, prevent, and address technical issues and fraud.
3. Data Sharing & Disclosure
We do not sell your personal data. We share data only in the following circumstances:
- Service Providers: Razorpay (payments), cloud hosting providers, analytics tools — all bound by strict data processing agreements.
- Enterprise Clients: If your account is under an enterprise or government plan, anonymized or role-specific data may be shared with your organization's admin dashboard.
- Legal Requirements: When required by law, court order, or governmental authority in India.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred to the new entity.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, personal data is removed within 30 days, except where legal obligations require longer retention. Anonymized aggregated data may be retained indefinitely for research and model improvement.
5. Your Rights
Under the Information Technology Act, 2000 and applicable Indian data protection regulations, you have the right to:
- Access your personal data held by ErioAI.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Withdraw consent for data processing at any time.
- Object to processing for direct marketing purposes.
To exercise these rights, contact us at: privacy@erio.ai
6. Cookies Policy
We use cookies to remember your preferences, keep you logged in, and understand usage patterns. You may disable cookies via your browser settings, but some features may not function correctly without them. We use analytics cookies (e.g., Google Analytics) to measure platform performance.
7. Security
We implement industry-standard security measures including TLS/SSL encryption, data at rest encryption, access controls, and regular security audits. Camera and microphone data from AI sessions is processed with end-to-end encryption for real-time analysis. We partner with Razorpay — a PCI-DSS compliant payment gateway — for all financial transactions.
8. Children's Privacy
ErioAI is not intended for children under 13 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided data to us, please contact privacy@erio.ai and we will delete it promptly.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of such sites and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Continued use of the Services constitutes acceptance of the updated policy.
11. Contact
ErioAI Private Limited
Privacy Officer
Email: privacy@erio.ai
Precision Hubs: Surat | Ahmedabad | Jaipur | Udaipur, India